A01136

9/12/2007

9/12/2007

CAR_PRO Any Version

CLOSED

Cannot access Billing screen. Program just locks up.

All of the sudden user can no longer access the Billing screen. When they try the application just locks up. The end user was running Windows XP.

After some investigation the cause was determined to be a non-responsive Print Spooler Service on end users machine. We could not access the printers & faxes through the windows control panel either.

Go to the end users control panel and then go to Administrative Tools. Then in Services, stop & restart the Print Spooler service.

Knowledge Base Article
Article#	A01136
Date	9/12/2007
Applies To	CAR_PRO Any Version
Status	CLOSED

Description	Cannot access Billing screen. Program just locks up.
Symptoms	All of the sudden user can no longer access the Billing screen. When they try the application just locks up. The end user was running Windows XP.
Cause	After some investigation the cause was determined to be a non-responsive Print Spooler Service on end users machine. We could not access the printers & faxes through the windows control panel either.
Solution	Go to the end users control panel and then go to Administrative Tools. Then in Services, stop & restart the Print Spooler service.